Refund and Returns Policy

Effective Date: July 8, 2026

Welcome to বাঙালিয়ানা (Bangliana).

At Bangliana, customer satisfaction is important to us. Since all of our products are made-to-order and fulfilled by our trusted production partner, Printify, each item is printed specifically for your order. Therefore, please read our refund policy carefully before making a purchase.

Returns & Exchanges

Because every product is custom-made, we do not accept returns or exchanges for the following reasons:

  • Ordering the wrong size
  • Ordering the wrong color
  • Ordering the wrong design or product
  • Change of mind
  • Buyer’s remorse
  • Incorrect shipping address provided by the customer

Please review your order carefully before completing your purchase.

Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Misprinted
  • Incorrect
  • Different from what you ordered

Please contact us within 7 days of receiving your order.

To process your claim, please email us with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

After reviewing your request, we will arrange a replacement or full refund, depending on the situation.

Lost Packages

If your order appears to be lost during transit, please contact us.

We will investigate the shipment with the shipping carrier and our fulfillment partner. If the package is confirmed lost, we will provide a replacement or refund where applicable.

Refund Eligibility

Refunds are only issued when:

  • You receive a damaged or defective product.
  • You receive the wrong product.
  • Your order is confirmed lost by the shipping carrier.
  • A replacement cannot be provided.

Refund requests that do not meet the above conditions may not be approved.

Non-Refundable Items

We cannot issue refunds for:

  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Incorrect shipping address entered during checkout
  • Orders refused by the customer
  • Delays caused by the shipping carrier or customs
  • Minor color differences caused by monitor or screen settings
  • Change of mind after production has started

Order Cancellation

Orders may be cancelled only before production begins.

Once production has started, orders cannot be cancelled because each item is printed specifically for your order.

Replacement Policy

If your claim is approved, we will send a replacement at no additional cost whenever possible.

If a replacement is unavailable, a refund will be issued to your original payment method.

Refund Processing Time

Once your refund request is approved:

  • Refunds are processed within 5–10 business days.
  • The refund will be sent to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges are non-refundable unless the error was caused by us or our fulfillment partner.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Need Assistance?

If you have any questions regarding this Refund Policy, please contact us.